Job Ref.: 912264
Job Location: Sydney - CBD
Company/Employer: Computershare
Job Type: Full Time
About Us
Computershare Communication Services Pty Limited (entity of Computershare Limited ASX: CPU) is a leading global outsource technology provider of business process automation and multi-channel communication solutions. The world's leading organisations depend on the Communication Services' business to help transform their business processes by assisting them to capture, organise and publish business critical documents. Computershare is a 'behind the scenes' organisation, yet plays a pivotal role in managing and delivering services for clients, of which there are over 10,000 globally. To do that efficiently, Computershare relies on outstanding people, trusted technology and a robust global structure to assist clients in responding to everyday activities.
Based in Sydney CBD, we have an opportunity for a Senior Solutions Consultant to join our Computershare Communication Services (CCS) business, providing pre-sales and technical support to our sales team. The Senior Solutions Consultant achieves this by designing, articulating and pricing bid-winning business process automation solutions from a suite of solution offerings. Solutions include accounts payable and receivable automation, case management automation (processing loan, claim or financial product applications), outsourced digital mailroom solutions, content management, and multi-channel communications. This is a consultancy role that requires a mix of sales and technical skills and a thorough understanding of the communication industry.
Job Requirements:
- A strong technical understanding of business process automation solutions
- A thorough understanding of the communications industry
- A strong track record of applying solutions that meet customers' needs
- Strong communication and presentation skills with the ability to make complex issues easy to understand and to articulate solution benefits
- Strong financial, presentation and written capabilities to contribute to pricing and sales proposals
- Demonstrated success building strong relationships with a range of different stakeholders with varying degrees of experience, capability and seniority
- Strong project management skills with demonstrated ability to plan, manage and provide strategic direction and leadership for large and complex projects
- Proven ability to understand different customers in order to uncover their business needs and drivers.
Job Duties:
- Influencing the outcome of sales proposals through the design and the articulation (i.e. verbal, presentations and written responses) of customer specific solutions.
- Complete financial models and price strategically such that revenue and profit are maximised by understanding the cost base of our customer's business, competitor pricing, and the value our solution delivers.
- Become a trusted advisor to internal and external customers, demonstrating innovation and differentiating Computershare's business process automation capabilities.
- Contribute to the collection, documentation and analysis of business requirements and implementation decisions.
- Provide leadership and direction to technical teams implementing the solutions to ensure the delivered outcome meets customer requirements and expectations.
This role will give you the opportunity to utilise your previous experience with Business transformation, Business Process Outsourcing (BPO) and Back Office processing. Computershare is a market leading provider in these services and with a strong focus on maintaining our market position through continued investment into people and technology. The successful candidate will have the opportunity to join a dynamic and flexible team and your efforts will be recognised and rewarded. This role allows you the opportunity to influence and build upon successes through providing innovation which is highly valued.
Deadline Date: 06/02/2014
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