Job Ref.: BFS-919142
Job Location: Sydney
Company/Employer: Macquarie Group
Job Type: Full Time
Recruiter: Helen Gore
Group: Banking and Financial Services
About Us
Banking & Financial Services Group (BFS) is the primary relationship manager for Macquarie's retail client base in Australia, New Zealand, Asia, North America and Europe. The Macquarie Banking and Financial Services (BFS) - Service Sales Centre and Operations division provides a consistent, yet specialised client experience for a range of client types. With over 750 staff our scalable business model is designed to provide the highest level of service for products such as cash, term deposits, money market, wrap, super, insurance, broking and mortgages.
Job Description:
The Service and Operations Business Information Team are responsible for the development, maintenance and enhancement of all business information for Service Sales Centre and Operations within Business Financial Services and related information management requirements for BFS.
The role requires an effective team player to provide experience and direction in managing Business Information technical infrastructure within a support services environment. The role works closely with members of BFS, technology and finance teams to develop and enhance Business Information and Reporting for BFS Service and Operations. This includes efficiency reporting, performance reporting and scorecards for Service and Operations.
Job Requirements:
- Tertiary qualified in finance or information management discipline. Statistics or IT preferred
- Exposure to the financial services industry, would be highly desirable
- Demonstrated programming & technical skills Intermediate SQL skills.
Desirable:
- Crystal Reports, Web Intelligence experience
- Knowledge of statistical concepts, models and applications
- Intermediate skill level with appropriate MS software (e.g. PowerPoint; Word; Excel, VBA)
- Background in mathematical modelling / statistics would be an advantage
- High level of energy and commitment
- Good business acumen, with experience of working with senior management to analyse and improve the business
- Strong interpersonal skills with proven ability to influence and collaborate
- Ability to manage multiple priorities, whilst delivering quality outcomes to deadline
- Ability to be innovative, creative and think 'outside the box'
- Excellent verbal and written communication skills, with strong presentation skills
- Can resolve complex/technical issues in a timely, practical manner
- Able to work under pressure
- Strong service ethic
- Committed to a culture of continuous improvement.
Job Duties:
- Own the provision of regular Operations reporting, including clear analysis of emerging trends with a focus on cause / effect relationships and recommendations
- adopt a continuous improvement approach to review and redevelop reports to ensure these remain relevant to dynamic changes in the business
- identify trends and drivers that influence Operational results, customer service and process effectiveness
- Support business and operational improvement to determine costs / benefits of projects, initiatives and change
- Support Operations leaders and managers by providing analytical support and advice to investigate potential opportunities and issues
- Support Operations process owners to develop forecasts and plans, review performance to plans and identify timely corrective actions
- Support Operations leaders and managers in developing dashboards and reports
- Own and drive the automation of reporting and metrics
- Pro actively interact and share knowledge with the other analysis teams within BFS
Deadline Date: 28/02/2014
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