Job Ref.: 923595
Job Location: Sydney - CBD
Employer: Computershare
About Us
Founded in 1978 and listed on the Australian Securities Exchange since 1994, Computershare employs over 14,000 people across the globe, providing services in over 20 countries to more than 16,000 clients.
Investor services is our largest business line – we work with public companies, including many of the world's largest, to track and deliver their shareholders’ entitlements. Services range from keeping the definitive record of legal ownership of securities to paying dividends to shareholders on our clients’ behalf; from administering meetings and tabulating voting (whether directly or by proxy) to advising on and executing capital raisings; and from capital reorganisations to merger and acquisition transactions.
Our equity compensation plan administration business supports our clients in managing their employee share plans and other equity compensation programs.
For 75 years, our Georgeson proxy solicitation business has assisted companies in communicating with and gaining shareholder response in relation to issues being considered at shareholder meetings, corporate restructuring and merger transactions, as well as capital raisings.
Our communications services business provides tailored and individually customised outbound and inbound communications solutions across a range of business needs, with particular expertise in communications between public companies and their shareholders.
Job Description:
An exciting opportunity for a proven people and IT manager has become available to join the CCS Product Support team within Computershare Technology Services business. Located in Sydney CBD, this role manages a dedicated team of application support specialists and team leader providing product support to the CCS business and end users of CCS software products and solutions. This role requires the ability to provide strong engagement with the business nationally and with CTS Oceania and represents a pivotal function in the Sydney CTS Leadership Team to provide input into the CCS business' service and support strategy.
The Manager, Product Support opportunity is a fantastic mix of people management and commercial responsibilities. Your responsibilities as a leader include providing strategy and direction for your team, developing their skills and promoting their career development. Your responsibilities as an IT Manager include budget, projects and operations for the application support group and interfacing with business units, direct clients and external stakeholders.
This role will suit a Senior IT Manager looking to consolidate their commercial and people leader experience within a well-established, engaged environment in a global organisation.
Job Requirements:
- Previous experience as a Senior Manager across a portfolio of IT products and in managing technical support (application and infrastructure teams)
- Tertiary qualifications in Business, Information Technology or related discipline
- ITIL Certification, ITIL Service Management and SLA framework
- Strong understanding of and experience in establishing and maintaining support functions/processes for engagement with product development teams and business functions
- Strong understanding of 'services business' demonstrated by previous experience within a high tech environment in a customer service orientated environment
- Demonstrated people leader skills to build a culture of teamwork, collaboration and adaptability and initiative
- Excellent communication and interpersonal skills to build effective relationships with stakeholders
Job Duties:
- Building and maintaining engagement across the regional CCS business and global product development teams and relationship management
- Act as Incident Manager for production support incidents and actively work to reduce support queues in line with SLAs
- As a member of the CCS Technology Leadership Team contribute to strategy, leadership and continuous improvement of quality of product delivered by the group
- Ensure all relevant processes, documents, checklists are adhered to maximise quality and subsequently undertake regular review with a view to continuous improvement
- Provide effective leadership of the Product Support team staff including mentoring, leading and development activities and formal training
- Manage and deliver the operational budget for the Product Support team
What we can offer you:
- The opportunity to work for a large global corporation (over 12,000 employees)
- Professional environment in an informal atmosphere
- Career opportunities
- Collaborative and supportive culture
- Salary packaging options
- Study support for external courses
Deadline Date: 12/03/2014
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